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FAQ
See if our FAQ can help with any enquiries that you may have.
Frequently Asked Questions
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What payment methods do you accept?You can make payment via debit card or PayPal. All payments are secure.
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Where do I pick up my order?You can collect your order from:
Organic Box
386 Green Lane
Birmingham
B9 5QJ
UK
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Do I have to register to place an order?No, you don’t need to register to place an order.
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Can I change my order once placed?Once you have placed an order it cannot be changed.
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How can I check the status of my order?You can check the Status of your order by emailing us info@eternalhijabs.com or by using the contact form on our website.
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When will you dispatch my order?We dispatch orders on a daily basis, time to reach you depends on your chosen delivery option.We dispatch orders on a daily basis, time to reach you depends on your chosen delivery option.
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How can I return or exchange my order once received?Please check our returns policy.
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What if the item I’m looking for is not on your website?We update our website on a regular basis, If the item you’re looking for is not on our website then we no longer have it in stock.
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I haven’t received my order?Please email us at info@eternalhijabs.com we will get back to you as quickly as possible.