TERMS & CONDITIONS
As’salamualaikum and welcome to our website! By continuing to use the website you are agreeing to comply with the terms and conditions of use below. Please read through them carefully as they contain important information. By placing an order through www.eternalhijabs.com you are agreeing to the terms and conditions. Eternal Hijabs reserves the right to change/amend the terms and conditions at any time without notice.
We provide clear images for all our products with full description of material, sizes & colours. Please note colours may vary slightly due to different monitor settings and camera lighting, all measurements are approximate and we ensure to provide as much detail as possible but cannot guarantee exact colours and measurements, therefore colours and sizes may slightly differ in reality.
If the item you have purchased becomes unavailable, you will be notified via email provided at checkout and offered an exchange or refund. If we do not receive a response from you within 48 hours we will refund the item. If you are purchasing more than 1 item, the remaining items will be dispatched and the out of stock item(s) will be refunded.
All orders will be processed and dispatched within 5 working days from date of order placed Please note weekends and public holidays are not working days. For UK orders please allow 1-2 working days for 1st class, 2-5 working days for 2nd class and 9-15 days for international orders from the time of dispatch. Please note due to busy periods orders may take slightly longer.
For next day delivery you must place your order before 12pm Monday-Friday UK orders only & select 1st Class Delivery at checkout. You must be available to sign for your order as all orders require a signature upon delivery.All orders will be delivered via Royal Mail signed for or Parcelforce for bigger parcels.
Please ensure the correct delivery address is provided at the time of purchase, it is the customer’s responsibility to provide correct delivery details.
Eternal Hijabs is not responsible or liable for orders delivered to the wrong address and refunds will not be issued in such cases.If you missed the delivery it is your responsibility to rearrange delivery with the courier within the stated time period. Any parcels returned to us due to an incomplete/incorrect address or missed delivery/failing to rearrange delivery with courier, the cost of postage will need to be covered by the customer.
Due to hygiene reasons we do not provide refunds or exchange.
All items are carefully checked and packed before despatch to ensure items reach you in the very best condition. In the unlikely event where an item is damaged we will provide you with a refund or exchange, in such cases you must notify us via email firstname.lastname@example.org and we will get back to you.
You must return the item to us in its original packaging within 7 working days for UK orders and 14 days for international orders from date of delivery. It is the customer’s responsibility to pay return costs and to ensure the item reaches us in that time scale, we therefore recommend you use recorded delivery service to return your item.
Once we have received the return we will inspect the item, if upon inspection we suspect the item has been used/worn for example there are stains, odours etc. a refund/exchange will not be issued.
All copyright, trademarks and all other intellectual property rights in the Website and its content are owned by or licensed to www.eternalhijabs.com
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent from Eternal Hijabs.
All personal information you provide to us including your name, address, telephone number and e-mail address will only be used to process your order by Eternal Hijabs.
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to us and you are solely responsible for maintaining the security of any passwords or other account information. We do not accept liability for any loss or damage that you may suffer as a result of using this website.